No goods will be accepted for return without prior authorization. If you have questions about returns, damages, defects, and problems reach out to us at customerservice@blissoma.com. We will respond to your request and determine the best way to solve the problem. All Blissoma skin and body products purchased directly on Blissoma.com other than Trial/Travel Skincare Sets and sample sizes may be returned for up to 30 days from date of initial purchase for credit or refund. Please save the original packaging and product as you may be required to ship it back to us for your credit or refund. Any credit or refund issued beyond the original 30 days will be done solely at our discretion. Trial/Travel Skincare Sets are returnable only if unused. Sample sizes are not returnable, as they are intended to provide a low risk opportunity to test a product. Returns of all other brands of products sold on Blissoma.com: For return consideration of other brands such as Alima Pure, Innersense, Hynt, and Pure Anada for makeup, haircare, etc and found in our "Beauty" section can be returned for a refund of original purchase price if returned to us in unused, resalable condition within 30 days. If the item has been opened and used we will accept the item back within 30 days for store credit only as long as 50% or more of the product is remaining in the container. All returns which we do not immediately determine to be a mispack by our staff, or defect/quality related are the client's responsibility to ship back to us. Our returns portal will enable you to ship your items back via the most affordable route using our negotiated discounts with UPS and USPS. Please pack your item for return mailing carefully if you wish it to arrive in salable condition, as items like pressed powders can break with impact. Items which arrive back to us broken will be eligible for store credit only per our used product policy, regardless of condition when it left the client. Include a copy of your order receipt or other identifying information with your package. For purchases of Blissoma brand products made with other online retailers the return policy of the original retail purchase site/seller will apply. Please refer to the retail site where you made your purchase in order to determine options. We apologize but we are unable to provide refunds, credits, or exchanges directly when products are purchased through one of our retailers. The return policy of the retailer applies. Please refer to the retailer with whom you made your initial purchase. Any returns must go through them. Should you purchase an item with a defect from a retailer you may report the defect directly to us if you wish for quality control purposes. We will determine what we are able to do to help, if anything, depending on the circumstances. We may still refer you back to the original retailer to make your defect based return. To receive a direct exchange on defective items purchased through our retailers you will be required to present us a copy of your initial sales receipt as your proof of purchase. Defect based exchanges that we choose to serve directly will be for exchange on the same product only, no substitutions. This type of service will be provided at our sole discretion. We appreciate your feedback and value your comments, both critical and complimentary. Please do take the time to tell us why you were not satisfied with our products. This helps us improve. Issues especially relating to ingredient sensitivities are particularly helpful for us to hear about as they inform our decisions about ingredients in future products. Goods must be returned within two weeks of return authorization. We hope you enjoy trying the many healthy product options we offer, and that you'll find something just right for you!